Customer Issue: Mrs. Henry called us to check out her garage door when she noticed that it moved much slower than before.
Our Solution: We went over Mrs. Henry’s garage door and found that the track seemed to be broken due to wear and tear occurring over the years. Our technicians disconnected the opener and removed the garage door from the tracks to move it safely out of the way before further examinations occurred. We removed the left garage door track after determining it couldn’t be repaired, and replaced it.
Garage Door Opener Installation
Customer Issue: Mr. Gamp removed his own old garage door opener, but needed us to procure and install its replacement.
Our Solution: Our Genie ChainMax1000 unit made its way into the customer’s garage as soon as he was available to slot us in. This unit was slightly bigger than his last opener, so some adjustment of the mounting was required, but the installation went smoothly aside from that.
Customer Issue: Cracked door panel.
Our Solution: Our experts disconnected the door from the opener for safety before unscrewing the damaged panel from the door to remove it. A new panel of the appropriate size and color was then installed into place.
Customer Issue: Needed replacement opener.
Our Solution: Our technician recommended a heavy-duty Chamberlain 1-1/4 HP opener model B970 because of the weight of the customer’s wooden door. We replaced the old opener and ran a complete maintenance check to be sure the opener and door were working properly.
Customer Issue: Broken door opener.
Our Solution: Our technician examined the opener and discovered the circuit board had suffered an electrical surge. He replaced the board and made sure all fittings were tight, then lubed and tested the door for proper operation.
Customer Issue: Mr. Richard’s garage door had a broken torsion spring.
Our Solution: We took out the rest of the spring and replaced it. We then tightened all sections and balanced the door to make sure it was working correctly.